Privacy Policy

1. About This Policy

Inflect Labs Pty Ltd (ABN 55 651 900 249) (“Inflect Labs”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, and phone number (provided when you contact us)
• Business name, ABN, and address (for billing and legal agreement purposes)
• Project requirements and business information shared during an engagement
• Payment and invoicing details
• Communications between you and Inflect Labs via email, Slack, WhatsApp, or other channels

We collect personal information only when it is reasonably necessary for our functions and activities, and we collect it directly from you wherever practicable.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to enquiries and communicate with prospective and existing clients
• Provide, manage, and improve our software development and design services
• Prepare and execute service agreements and project documentation
• Issue invoices and process payments
• Comply with our legal obligations
• Protect the rights of Inflect Labs and our clients

We do not use your personal information for purposes other than those listed above without your prior consent, or unless required or authorised by law.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose personal information to:

• Our personnel, contractors, and subcontractors involved in delivering your project, who are bound by confidentiality obligations
• Professional advisers including accountants, auditors, lawyers, and insurers, on a confidential basis
• Government bodies or regulators where required by law

Where personal information is shared with third parties for the purpose of delivering our services, those parties are required to handle it consistently with the Australian Privacy Principles.

5. Overseas Disclosure

Inflect Labs operates globally and may engage contractors or use cloud-based tools that store or process data outside Australia (for example, communication platforms such as Slack or Google Workspace). Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure communication channels, access controls, and confidentiality agreements with our personnel.

If personal information is no longer needed for any purpose for which it may lawfully be used or disclosed, or upon termination or expiry of an engagement, we will take reasonable steps to destroy or de-identify that information, unless we are required by law to retain it.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct information that is inaccurate, out of date, incomplete, or misleading. To make such a request, please contact us at hello@inflectlabs.co. We will respond within a reasonable timeframe.

We may decline to provide access in circumstances permitted by the Australian Privacy Principles, such as where providing access would be unlawful or would unreasonably impact the privacy of others.

8. Cookies and Website Analytics

Our website may use standard analytics tools to understand how visitors interact with our site. These tools may collect anonymised data such as pages visited, time on site, and general geographic location. We do not use cookies to identify individuals.

9. Complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us in writing at hello@inflectlabs.co. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your personal information, please contact: