Last updated: March 2026
These Terms of Service govern your engagement with Inflect Labs Pty Ltd (ABN 55 651 900 249) (“Inflect Labs”, “we”, “us”, or “our”), a software development and product design studio registered in Australia.
Inflect Labs Pty Ltd
ABN 55 651 900 249
Unit 1506, 1 Chippendale Way, Chippendale NSW 2008, Australia
Email: hello@inflectlabs.co
Inflect Labs provides professional software development and product design services, including but not limited to:
All services are delivered digitally and remotely. There is no physical product or physical delivery associated with our services. Work is communicated and delivered via digital channels including Slack, WhatsApp, email, and video conferencing.
To request or purchase our services, contact us at hello@inflectlabs.co or via the contact section on our website. We will discuss your requirements and, where appropriate, issue a formal Software Development Agreement that sets out the scope, fees, and timeline for your project.
An engagement commences only upon execution of a written agreement between you (the Customer) and Inflect Labs (the Supplier), or upon written confirmation of terms by both parties.
Our services are available under the following pricing models:
All prices are exclusive of GST. An additional 10% GST applies to all fees in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Invoices are issued in accordance with the agreed fee structure and are payable within 7 days of the invoice due date. Overdue amounts accrue interest at 5% per annum. Failure to pay within a further 7 days of the due date may be treated as a terminating event.
All deliverables are provided digitally. There is no physical shipping or physical delivery associated with any Inflect Labs service. Deliverables are shared via digital platforms agreed upon at the commencement of each engagement (e.g. GitHub, Figma, Slack, or similar).
Inflect Labs will use reasonable endeavours to deliver work in accordance with agreed timelines. Time is not of the essence unless expressly stated in the applicable engagement agreement. We are not liable for delays caused by circumstances beyond our reasonable control, including delays resulting from the Customer’s failure to provide required information, access, or approvals in a timely manner.
Monthly retainer engagements
Either party may cancel a monthly retainer engagement by providing 14 days’ written notice to the other party. If notice is given after the most recent invoice date, Inflect Labs may issue a further invoice for fees applicable to the remaining engagement period up to the effective end date, which must be paid in accordance with clause 4.
Fixed-scope engagements
Early termination of a fixed-scope engagement by the Customer requires payment for all work completed to date plus any reasonable wind-down costs incurred by Inflect Labs. Inflect Labs may terminate a fixed-scope engagement in the event of material breach by the Customer, including non-payment.
Hourly engagements
Hourly engagements may be cancelled at any time by either party with reasonable written notice. The Customer is liable for all hours worked up to the date of cancellation.
All cancellation notices must be sent in writing to hello@inflectlabs.co.
As our services are custom professional services delivered digitally, we do not offer refunds on fees paid for work that has been completed or is in progress.
If a deliverable fails to substantially conform to the agreed Customer Requirements, Inflect Labs will, at no additional charge, use reasonable efforts to rectify the defect within 90 days of acceptance. This warranty does not apply to defects arising from use of deliverables in combination with third-party systems or software not recommended by Inflect Labs.
If a defect cannot be remedied within 90 days of notification, the Customer may specify a further rectification period or elect to treat the defect as a terminating event.
Where Inflect Labs has overcharged GST, we will promptly issue an adjustment note and refund the overpayment once any applicable refund or credit has been received from the Commissioner of Taxation.
Nothing in this policy limits your rights under the Australian Consumer Law.
All intellectual property rights in deliverables created specifically for you under a signed agreement vest in you upon payment of the applicable fees. Inflect Labs warrants that deliverables do not infringe the intellectual property rights of any third party.
Inflect Labs retains ownership of any pre-existing intellectual property, tools, frameworks, or methodologies used in the course of delivering services, and grants you a perpetual, irrevocable, royalty-free licence to use such items as incorporated in your deliverables.
Both parties agree to keep the other’s confidential information strictly confidential and not to disclose it to any third party without prior written consent, except where required by law. This obligation survives the termination of any engagement.
To the extent permitted by law, Inflect Labs’ liability in respect of any claim arising under or in connection with our services is limited to the fees paid by you for the specific engagement giving rise to the claim.
We are not liable for any indirect, consequential, or special loss or damage. Nothing in these terms limits liability for personal injury, death, or any non-excludable guarantee under the Australian Consumer Law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For services, you are entitled to a re-supply of services or a refund of the cost of re-supply if the services are not rendered with due care and skill or are not fit for a specified purpose that you made known to us. Nothing in these Terms of Service excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law.
If a dispute arises, the parties must first attempt to resolve it through good-faith negotiation. If the dispute cannot be resolved within 21 days of written notice, it will be referred to a mediator nominated by the Australian Disputes Centre (ADC), with mediation to take place in Sydney, Australia. Costs of mediation are shared equally. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court.
These terms are governed by the laws of New South Wales, Australia. Both parties submit to the exclusive jurisdiction of the courts and tribunals of New South Wales, Australia.
We may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective date. Continued engagement with our services after the effective date constitutes acceptance of the updated terms.
For any questions about these Terms of Service, please contact us at hello@inflectlabs.co or write to us at Unit 1506, 1 Chippendale Way, Chippendale NSW 2008, Australia.
© 2026 Inflect Labs Pty Ltd. All rights reserved.